InnovMetric has launched MasterKey by PolyWorks, a customer success program that brings together the support, training and software updates its metrology users rely on, with every new customer receiving a free year of access.
The program packages services PolyWorks customers already receive into a single offering built on three pillars: support access, skill development and software evolution. InnovMetric said the aim is to help manufacturers build high-performing dimensional inspection teams that adapt faster and work more efficiently.
Under support access, customers get direct help from PolyWorks application specialists to resolve technical issues and improve metrology processes, backed by an AI assistant available around the clock through the MyPolyWorks portal.
Skill development covers online, on-site and training-center sessions, plus a library of articles, tutorials, videos and macros for self-paced learning. Software evolution gives customers regular improvements through the portal, including new plug-ins, performance enhancements and new technology.
Every new PolyWorks customer receives a complimentary year of MasterKey with their purchase, while existing customers on a support and maintenance contract move to the program automatically, with no action required.
Erik Nadeau, vice president of technical expertise at InnovMetric, said, “For years, our customers have benefited from these services as part of their software experience. Today, with the introduction of MasterKey by PolyWorks, we are giving this proven offering a clear identity that reflects its strategic value as well as the important role it plays in enabling manufacturers to maintain peak performance, productivity, and competitiveness.”
InnovMetric, which introduced point-cloud-based dimensional inspection in 2000, has more than 26,000 customers in 103 countries.
